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Refund policy

To protect the interests of consumers, ITOP now promises to "return and exchange goods within 7 days without any reason".If you need to return or replace the goods, please contact our online customer service. After communication with customer service, we will deal with it according to your requirements.If a refund is needed, please follow the following treatment plan. We hope to get user support and wait patiently. Please check.


Payment method: Bank card (debit card, credit card, prepaid card) Refund Method: Original route Refund Time: about 3-15 working days (different countries, different types of CARDS, the refund arrives at the account at different speeds)

Payment method: PayPal Balance refund method: Original route refund Time: within 1-7 working days

Other payment methods

Contact online customer service

Depending on the country, the refund will arrive at the account at different speeds



Apply for after sales


Under the condition that the goods do not affect the second sale, the goods can be returned or replaced for 7 days without any reason


If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

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